Returns & Cancellation Policy

Please inspect your products and try them on your baby before using. Returns or Exchanges are only accepted on unused and unwashed merchandise in its original packaging. In other words, RESALABLE product. Returns must be made within 30 days from shipment of product and will be subject to a 10% handling/restocking fee and no reimbursement will be made of initial shipping charges.  Any Diaper Packages that initially included FREE SHIPPING will have the same Shipping Fees subtracted from the total returned amount along with the add'l 10% restocking fee.

International Shipping is allowed an additional 10 days (40 days total) for returns.   If returning one of our diaper packages that offered Free Shipping, the shipping will be deducted along with the re-stocking fee when the return is processed.  All returns will be processed within 3 days (72 hours of receipt).  

Though we try to ensure high quality, there are times when products might slip through. Please contact us regarding defective merchandise immediately so that we can replace it. If you have purchased diapers with snaps, please inspect the snaps carefully as you would any baby garment for safety.

We understand that there may be times when you need to cancel your order. If your order has not shipped, a cancellation is possible. We will, however, retain the right to charge a 5% cancellation fee to cover the costs of your transaction and refund. If your order has already shipped then you will be responsible for the return shipping and a 10% restocking fee as per above.

Your Responsibility

PLEASE REVIEW YOUR ORDER CAREFULLY!
We will reimburse any shipping costs incurred if you are returning product that is defective or if we made an error in fulfilling your order. On the other hand, we will not reimburse any of your return shipping costs if the error was not on our part.  This includes the return of cloth diapering packages that offered Free Shipping.  The shipping amt. will be deducted along with restocking fees when the return is processed.